What should I do if my package is lost in the mail or marked as delivered but I haven’t received it?Updated a day ago

If your package is marked as delivered but you haven’t received it, please first check with neighbors, building staff, or around your delivery location. Reviewing any security or doorbell camera footage can also help.

Per our Terms & Conditions, Sneaker Politics is not responsible for packages once they have left our facility. Please file a claim directly with the shipping provider using your tracking number.

If the carrier requires additional information from us to support your claim, contact our team and we’ll assist where possible. Responding promptly to the carrier’s inquiries can also help resolve the issue more quickly.