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<p>If you do not receive an email confirmation for your raffle entry, you can revisit the raffle page to verify that your entry was successfully submitted in the EQL portal.</p>

If you do not receive an email confirmation for your raffle entry, you can revisit the raffle page to verify that your entry was successfully submitted in the EQL portal.

What should I do if I don't receive email confirmation of my raffle entry?

Raffles

How can I cancel my order?

How can I update my shipping address after placing my order?

Can I add, remove, or change items after placing my order?

Is it possible to apply a discount code to an order after it has been placed?

How can I track my order?

How long does it take to process an order?

Is there a way to receive a discount on my first order?

Where can I get a discount?

Orders

When will my order arrive?

How much does shipping cost?

What do I do if my package is being returned to sender?

Do you ship international?

What should I do if my package is lost in the mail or marked as delivered but I haven’t received it?

What should I do if my item arrives damaged?

Shipping

What is your return policy?

Can I return an international order?

How do I return an item?

Will I have to pay for return shipping?

Do you offer exchanges?

When will I receive my store credit?

When will my return be processed?

Do you issue refunds to the original payment method?

What items are non-returnable?

What if I received an incorrect or defective item?

Returns

Are all of your products authentic?

What is considered final sale?

Do you restock sold-out items?

Products

How do I redeem my loyalty points?

Is it possible to extend the expiration of my loyalty points?

Do purchases made in your store locations, on the Shop app, or through your app earn reward points?

Can I merge two accounts if I have more than one?

Will my points be returned if I used them on an order that was refunded, canceled, or returned?

What should I do if I don't receive email confirmation of my raffle entry?Updated a day ago