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Raffles
How are raffle winners notified?
Raffle winners are notified by email once the raffle has closed. Please note that if you do not win, you may not receive a notification.
Can I cancel my raffle entry?
You can cancel your entry by visiting the raffle you entered in the EQL portal, where an option to cancel your entry will be available.
How can I confirm if my raffle entry for a product is accepted?
You will receive an email confirmation after submitting your raffle entry.
What should I do if I don't receive email confirmation of my raffle entry?
If you do not receive an email confirmation for your raffle entry, you can revisit the raffle page to verify that your entry was successfully submitted in the EQL portal.
Am I able to cancel my order after winning a raffle?
No, raffle wins cannot be canceled, in accordance with the terms and conditions you agreed to when entering the raffle.